A team of experienced managers and specialists will look into your complaint.
Visit the branch in person and have your concern addressed.Contact a customer service representative via phone, email, or SMS.The escalation matrix is as follows: Query Resolution If your concern hasn’t been adequately addressed by the bank’s customer care centre, you can always follow the escalation matrix and have your concerns addressed. Select the option, fill in the details, and send it to the bank.Īlternatively, you can send an email to Credit Card Grievance Redressal
You can send an email by visiting Navigate to the bottom of the page and you will see the ‘Email Us’ option. If you prefer contacting SBI via email, you can send an email to the bank. Khalid Bin Walid Road (Bur Juman Metro Station Exit 4), Bur Dubai, If this is an error, you can call the customer care hotline.Make an immediate payment and bring down the amount owed on your card below the credit limit.In Case of Over Utilisation of Your Card: If the SBI credit limit on your card has been exhausted, your card may be blocked. If you wish to reactivate your card post this period, you will need to apply for a new card. However, this must be done within 3 months of your card being blocked. If your card account has been permanently closed but you wish to re-activate it, you can request for the same by calling the customer service centre. In Case of Your Card Being Blocked: If your card has been blocked due to suspicious activity, you can unblock it by calling the customer service centre. Alternatively, you can also SMS BLOCKįrom your registered phone number and send it to 5676791. If you prefer blocking your SBI credit card card online, visit and select ‘Block Lost/Stolen Card’. Ensure that you dial ‘2’ to report your card as lost or stolen.
Alternatively, you can prefix your local STD code and dial 39 02 02 02. In Case of Card Theft: In case your card has been lost or is stolen, please call 18 (toll-free) or 18 (tolled number). The amount you will be charged will depend on your telephone operator and SMS provider. Note: You will be charged a premium for each SMS.